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Ticket features

Setting up ticket categories​

In the dashboard you can create ticket categories, with which, depending on which ticketembed was used for the creation, a different ticket is created. You can set the category, the transcript channel and the message for each ticket category individually.

Open the settings page of your server and find the setting for ticket categories. Click on the "Add" button and fill in the values accordingly.

name is the user friendly name/ID of the ticket category. message should be left empty as it's deprecated.

Claiming​

You can choose different modes for ticket claiming:

Disabled​

The default setting - you can't use the claim command in this mode.

Only claimer​

Only the assigned user can see and reply to the ticket. Supporter (not manager!) ticket roles are removed from the channel.

Claimer can reply, other staff view​

Only the assigned user can reply to the ticket. Supporter roles can view the channel, but cannot reply.

Claimer and staff can reply​

The claimer and users from the supporter roles can view and reply to the ticket.

Saving of user avatars and attachments in tickets​

By default, attachments are saved in another Discord channel to make them still retrievable after deleting a ticket in the transcript. Users can change this setting by using the command /usersettings.

Variables for ticket messages​

Ticket created messages​

  • {usermention}
  • {username}
  • {globalname}
  • {displayname}
  • {id}: The ticket ID
  • {servername}
  • {servericon}
  • {supporterroles}: A mention of all as supporter marked roles
  • {managerroles}: A mention of all as moderator marked roles

Reminder for inactive tickets​

In addition to the variables above:

  • {allmention}: Mentions the ticket creator and all to the ticket added users
  • {timestamp}: A Discord timestamp which shows when the ticket will be closed automatically