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Ticket commands

Create ticket​

/ticket [reason:Reason]

Users with a manage role can also specify a user for whom the ticket should be created instead of a reason, or a ticket category.

Add a user or role to the current ticket​

/tickets add [user:User or role]

Remove a user or role from the current ticket​

/tickets remove [user:User or role]

Close ticket​

/close [reason:Reason]

This will send the user a DM if this setting is enabled in the dashboard.

Delete ticket​

/delete

To delete a ticket, you need one of the ticket manager roles or the "Manage Guild" permission.

Claiming​

warning

This command and button are only available when claiming has been enabled in the settings.

  • claim or button on the ticket message: Claims the current ticket.
  • claim <Other user>: Transfers the current ticket to the other user.

Reopening a closed ticket​

Button on the close ticket message

Show tickets & transcripts​

/tickets list [user:User state:Filter]

Displays all tickets of the server, optionally filtered by user and/or status.

Moving into another ticket category​

/tickets move category:New category

This will send the ticket start message again and, if you're using channels for tickets, move the channel category if needed.

Create a ticketembed​

Prepares a ticket embed. You can add custom buttons for different ticket categories.

After creation, you can fully edit the message using our message editor.

ticketembed [<Title> <Description> <Button text>]

View statistics​

stats tickets [<Time since when ticket statistics should be displayed>]

Save transcript​

/transcript

If you want to prevent the transcript being sent into the channel (or the bot responding at all), use the following command:

/transcript

Rename ticket​

/tickets name name:New ticket name